Returns & Refund Policy

Return & Store Credit Policy |  Returns & Refund 

Thank you for shopping with Gigi's Boutique! We want you to love your purchase. If you're not completely satisfied, we're happy to offer store credit under the following guidelines.
Return Eligibility

• Returns must be requested within 14 days of delivery.

• Items must be postmarked within 3 days after your return is approved.

• Merchandise must be new, unworn, unwashed, odor-free, and in original condition with all tags attached.

• Items showing signs of wear, makeup, perfume, deodorant stains, pet hair, smoke, or damage will not be accepted.

• Original shipping charges are non-refundable.

Store Credit

• Approved returns receive store credit only.

• No cash refunds will be issued.

• Store credit is issued after the return has been inspected.

• Store credit does not expire and may be used toward any future purchase.

Non-Returnable Items
The following items are final sale:

• Sale and clearance items

• Live sale purchases (if applicable)

• Bodysuits

• Intimates and swimwear

• Jewelry

• Hair accessories

• Beauty products

• Gift cards

• Personalized or custom items

Return Shipping

• Customers are responsible for return shipping costs unless the incorrect item was shipped or the item arrived damaged.

• We recommend using a trackable shipping service, as we are not responsible for lost returns.

Damaged or Incorrect Items
Please inspect your order immediately upon arrival.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos so we can make it right.
How to Start a Return
Email us at:
your@email.com
Include:

• Order number

• Name

• Item(s) you'd like to return

• Reason for return

Do not send returns until you have received return authorization.
Right to Refuse Returns
Gigi's Boutique reserves the right to refuse any return that does not meet the above requirements.
Logistics I recommend
To make your life easier:

1. Require customers to email you first for return approval.

2. Keep a spreadsheet (or use your selling platform) to track:

   • Customer name

   • Order number

   • Date delivered

   • Date return requested

   • Date received

   • Store credit amount

   • Date credit used

3. Inspect every return before issuing credit.

4. Issue a unique store credit code (for example, GIGI-1047) or track credit manually if you're selling through social media or invoices.

5. Photograph each returned item before restocking it in case there's ever a dispute.

If you're using Shopify
I also recommend stating:
 
Store credit is issued as a digital gift card sent by email after the return has been approved and processed.
That's much easier than tracking credits manually.
One additional recommendation: if you sell a lot of athletic wear and boutique clothing, consider charging a $6.95 return processing fee that's deducted from the store credit. Many boutiques do this to offset inspection and restocking costs while still offering store credit. For example, if a customer returns a $50 item, they would receive $43.05 in store credit. It helps cover your costs and discourages excessive returns while remaining transparent.
Ok now I need a good shopping policy that does provide free shipping over $100.
Here's a professional shipping policy that pairs well with your store credit return policy and is written for a modern online boutique. Offering free shipping at a $100 threshold is a common strategy that encourages larger purchases while remaining sustainable for small businesses.
Shipping Policy
Thank you for shopping with Gigi's Boutique! We work hard to process and ship your order as quickly as possible.
Processing Time

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

• Orders placed on weekends or holidays will begin processing on the next business day.

• During new arrivals, sales, or holidays, processing times may be slightly longer.

Shipping Rates

• FREE Standard Shipping on all U.S. orders of $100 or more (before taxes and after discounts).

• Orders under $100 are charged a flat shipping rate calculated at checkout.

Delivery Times
Once your order ships, estimated delivery times are:

• Standard Shipping: 3–7 business days

• Expedited shipping (if selected): Delivery estimates will be shown at checkout.

Please note that delivery times are estimates and may vary due to carrier delays or weather conditions.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an incorrect address is entered and the package is returned to Gigi's Boutique, the customer is responsible for the cost of reshipping the order.
Lost or Delayed Packages
Once a package has been accepted by the shipping carrier, Gigi's Boutique is not responsible for shipping delays, lost packages, or stolen deliveries.
If your package appears lost, please contact the shipping carrier first. We will gladly assist you in filing a claim when possible.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• Photos of the damaged item(s)

• Photos of the shipping package

We'll work quickly to resolve the issue.
Multiple Items
Orders containing multiple items may ship in separate packages depending on inventory availability. If this happens, you will receive tracking information for each shipment.
Free Shipping Promotion
Orders qualifying for free shipping must total $100 or more after discounts are applied and before applicable taxes. If part of an order is returned and the remaining purchase total falls below the free shipping threshold, the original shipping cost may be deducted from any applicable store credit.
Questions?  If you have any questions about your order or shipping, we're happy to help.

 

Email: your@email.com