Question 1

Do you offer free shipping?

Accepted Answer

Yes! We offer FREE standard shipping on all orders of $100 or more (before taxes and after discounts, if applicable). Orders under $100. are charged a shipping fee at checkout based on USPS rates.

Question 2

How long does shipping take?

Accepted Answer

Orders typically processed within 1-2 business days. Once shipped, USPS delivery usually takes 2-7 business days, depending on your location. You'll receive a tracking number by email as soon as your order is on it's way.

Question 3

Can I upgrade my shipping?

Accepted Answer

Yes! If you need your order sooner, expedited shipping options may be available at checkout. Any additional shipping costs for faster delivery are the customer's responsibility.

Question 4

Are all of your Items new with tags?

Accepted Answer

Yes! At Gigi's Boutique Collection, every item we sell is 100% New With Tags. We carefully select brand-new clothing and accessories from trusted sources, so you can shop with confidence knowing you'll receive authentic, unworn merchandise with it's original tags attached or enclosed in it original bag.

Question 5

How do I know what size to order?

Accepted Answer

Each product listing includes available size along with measurements whenever possible. We recommend comparing measurements to a similar item to help insure the best fit.

Question 6

Do you restock sold items?

Accepted Answer

Many of our styles are available in limited quantities. Once an item sells out, it may not be restocked. Always let me know if there is a certain item that you wanted and is out of stock. I will always try my very best to get it restocked. There is always a possibility I will be unable to get it though, so keep that in mind. If you see something you love, we recommend purchasing it before it's gone.

Question 7

What brands do you carry?

Accepted Answer

Gigi's Boutique Collection offers a carefully curated selection of authentic, brand-name fashion. We feature popular brands such as Halara, Zenana, Free People, POL, New Balance, Michael Kors, and many more. Our inventory is always changing, so be sure to check back often on new arrivals.

Question 8

What is your return Policy?

Accepted Answer

We want you to love your purchase! Eligible items may be returned within 14 days of delivery in the original, unworn condition with all original tags attached. Items must be free of odor, stains, pet hair, and signs of wear.

Question 9

Do you offer refunds?

Accepted Answer

No. Gigi's Boutique Collection offers store credit only for approved returns. Store credit allows you to shop for something you'll love while helping us continue to offer carefully curated styles and exceptional service.

Question 10

What items are non-refundable?

Accepted Answer

The following items are considered final sale and cannot be returned:Clearance or sale items,  Gift Cards, Accessories and Jewelry,   Items marked Final Sale, andAny item that has been worn, washed, or altered, or returned without it's original tags attached.

Question 11

Can I cancel or change my order?

Accepted Answer

We begin processing orders as quickly as possible to ensure fast shipping. If you need to cancel or make changes to your order, please contact us immediately. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has been processed or shipped.

Question 12

How do I track my order?

Accepted Answer

Once your order has shipped, you'll receive a confirmation email with your USPS tracking number. Simply click the tracking link or enter your tracking number on the USPS website to follow your package every step of the way.

Question 13

How do I contact Gigi's Boutique Collection?

Accepted Answer

We're here to help! If you have any questions about an order, sizing, shipping, or anything else, please visit our Contact Us page or email us using the contact information provided on our website. We'll respond as quickly as possible during normal business hours.

Frequently Asked Questions | Online Clothing Boutique FAQs

Helpful Information for our Online Clothing Boutique Shoppers